Overview
We want balls to arrive as ordered. If an item is damaged in transit, incorrect, or not as described, contact us with your order details and photos when helpful.
Return window
Unused standard (non-printed) balls may be eligible for return within 14 days of delivery when stocked catalog items are returned in original condition. Approval is required before shipping a return.
Condition
Returned balls should be unused, clean, and in resalable condition with original packaging when possible. Balls showing outdoor wear, scuffs from play, or missing components may not qualify for a full refund.
Custom crest print
Balls produced with crest / logo print are made to order. Unless there is a production defect or shipping damage, printed balls are generally not returnable.
How to start a return
Email us with your name, order date, items, and reason for return. We will confirm whether a return or replacement applies and provide next steps. Do not ship a return without written confirmation.
Contact
BURN TO GOAL LLC
101 N Kingshighway Blvd, Saint Louis, MO 63108, United States
Phone: +1 (314) 254-7186
Email: community@burntogoal.com